OPERATNS 820
Operations Management
Fernando Bernstein, Can Zhang
Description from DukeHub
Covers issues in the design, planning, and control of the processes by which goods are manufactured and services are delivered. Specific topics include analysis of production processes, the impact of variability on process performance, inventory management, lean production, total quality management, process improvement, comparison of manufacturing and service process management, and the strategic role of operations in the firm. This course is for Daytime MBA and Accelerated Daytime MBA students.
Skills
No skill passed the confidence bar. Weak matches go to review instead of this page: an AI pass that has to quote the description, then a person.
AI-resilient: 0 of 5
- No: Physical, lab or field work
- No: Live work with people
- No: Judgment someone is accountable for
- No: A craft you practice with your hands or body
- No: Small, in-person format
The checks lean on Microsoft Research, Working with AI (2025), which found generative AI applies least to physical work and hands-on work with people. A signal, not a promise. How the score works
More in OPERATNS
- Introduction to Operations and Supply Chain Management OPERATNS 554F
- Operations Management OPERATNS 820W
- Operations Strategy OPERATNS 823E
- Value Chain Innovation in Business Processes OPERATNS 828