QM 507QH
Business Communication
Mark T. Brown
Description from DukeHub
This course introduces students to the foundations of effective management communication. It focuses on helping them communicate clearly, strategically, persuasively, and collaboratively in professional business settings. Students learn about and practice a variety of crucial communication skills. It also gives students opportunities to focus on individual goals for skill development, and hones students' skills in team presentations, where analysis and recommendations must withstand the challenges of audience members. Topics include presenting recommendations persuasively, presenting with one voice, using narrative structures to enhance coherence, asking and answering questions, team dynamics, and interpersonal communication. This course is for MSQM: Health Analytics students.
Skills
- public speakingdescription: "communication skills" and 2 more
- negotiationdescription: "persuasively" and 1 more
AI-resilient: 2 of 5
- No: Physical, lab or field work
- Yes: Live work with people · "collaboratively"
- No: Judgment someone is accountable for
- Yes: A craft you practice with your hands or body · "voice"
- No: Small, in-person format
The checks lean on Microsoft Research, Working with AI (2025), which found generative AI applies least to physical work and hands-on work with people. A signal, not a promise. How the score works
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